Description
Description (Service) March 25, 2020 COVID-19 Response
Service Canada Centres have closed for in-person services * Canadians will still be able to access their benefits, online at Employment Insurance and leave or by phone * personalized service support for EI and pensions applications, in addition to the services will be provided over the phone by call centre staff

Temporary financial assistance and support in finding new employment * Able-bodied claimants must be seeking employment to remain eligible Special benefits -- 15 weeks sickness benefits * up to 26 weeks compassionate care benefits * 15 weeks maternity benefits * up to 69 weeks parental benefits available to natural, legal or adoptive parents -- benefits can be shared by both parents Any claimant or former employer of a claimant who disagrees with a claim decision may appeal to a Board of Referees Job Bank www.jobbank.gc.ca - online employment information and job postings * Employers wishing to list employment opportunities can post online or call 1-866-789-1297 or fax 1-866-664-2534 Program of Employment and Social Development Canada, delivered by Service Canada
Service Details
Public Comments March 25, 2020 COVID-19 Response
Service Canada Centres have closed for in-person services * Canadians will still be able to access their benefits, online at Employment Insurance and leave or by phone * personalized service support for EI and pensions applications, in addition to the services will be provided over the phone by call centre staff

Hours March 25, 2020 COVID-19 Response
Service Canada Centres are closesd for in-person services, call or visit website for more information

Mon-Fri 8:30 am-12 noon * 12:30 pm-4:30 pm
Areas Served Blue Mountains ; Clearview (Simcoe County) ; Collingwood ; Wasaga Beach
Eligibility Persons legally entitled to work in Canada who have an interruption of earnings due to shortage of work, injury, quarantine, pregnancy, adoption, personal illness, or a grave illness in the family 
 
Claimants must have worked a minimum of between 420 and 700 hours (depending on region) of insured employment in the year prior to application (600 hours for maternity, parental, sickness or compassionate care benefits) * Workers 65 years and older pay EI premiums and are entitled to EI benefits, though income from employment-related pensions will be deducted 
 
Claimants who quit a job without just cause or are fired for misconduct are ineligible for regular benefits * Just cause includes discrimination, sexual harassment, working conditions that constitute a danger to health and safety, significant modification of terms and conditions respecting wages or salary, leaving to care for child or immediate family member, major changes in work duties
Application Application forms available online, by phone or in person at Service Canada sites – see separate entries 
 
Records of Employment from previous employers should be submitted immediately after employment has ended, to have the claim considered from the last day worked * The first 2 weeks of the claim are a waiting period for which no benefits are paid * Claimants' report cards must be correctly completed to generate payment (exemptions available for compassionate care benefit claimants)
Languages English ; French - Website, Publications
Fees None
Address and Location
Located In Community Collingwood
Address & Map
The Federal Building
44 Hurontario St
Collingwood, ON L9Y 2L6
 
View Google Map
Intersection Between First St and Second St
Physical Access Fully Accessible
Contact Information
Toll Free Phone English: 1-800-206-7218 * French: 1-800-808-6352  
Automated Telephone Reporting * English 1-800-531-7555 * French 1-800-431-5595
TTY Phone 1-800-529-3742
Website www.servicecanada.gc.ca
Social Media Twitter Twitter: twitter.com/ServiceCanada_E
YouTube YouTube: youtube.com/user/ServiceCanadaE

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