Ontario Health atHome is aware some patients have experienced issues with the distribution of medical supplies.

Patients, their families and caregivers should not have to incur the cost of purchasing much-needed medical supplies on their own due to delivery issues.

Ontario Health atHome will be reimbursing any patient, caregiver or family member who has paid out of pocket for medical supplies due to delivery issues since September 24, 2024.

Send completed reimbursement form, along with receipts, by mail or email.

Medical Supply Reimbursement Form for Eligible Expenses

Patients, family members and caregivers are encouraged to reach out to their Ontario Health atHome care coordinators for support.

Patients and health care providers are encouraged to call the Medical Supplies Escalation Line regarding unresolved issues or challenges with medical supplies.

Disclaimer: By choosing to send personal health information related to Medical Equipment and Supplies reimbursements via electronic communication (e.g., Email), I understand and acknowledge that the confidentiality of my personal information/personal health information may be at risk. Ontario Health atHome cannot guarantee the security or confidentiality of information transmitted outside of the Ontario Health atHome network.

Online: Mon-Sun 24 hours

Medical Supplies Escalation Line: 8 am-8 pm

Submit a completed reimbursement form along with receipts, by mail or email