One-stop service delivery for wide range of federal programs and services including:

• internet access available for information about and applying for government programs and benefits
• assistance locating and applying for government programs including Employment Insurance, Social Insurance Numbers, Canada Pension Plan, Old Age Security, International Pension benefits, passports (see information below for program details), Apprenticeship Incentive Grant, Canada Education Savings Grant, Canada Learning Bond, Canada Child Benefit (CCB), Wage Earner Protection Program, Registered Disability Savings Plan, Registered Education Savings Program
• assistance with printing Canada Revenue Agency forms and Immigration forms from the internet

Passports
A Passport Receiving Agent Service

• accepts adult, child and simplified renewal passport applications and fees
• includes free review for accuracy and completion and will send to Passport Canada
• have paper Passport applications forms (Simplified Passport Renewal forms also available for those who are eligible for program)
• To book an appointment for Passport Service, go to Appointment Booking Tool

Service

• Online assistance to:
  
  • request a phone call about a program
  • book an appointment for Passport Service or Biometrics Collection
  • apply for a Social Insurance Number online
• for people who do not have internet access call 1-877-355-2657 Mon-Fri 8:30 am-4 pm

Office for Client Satisfaction - Neutral organization that receives, reviews and responds to suggestions, compliments and complaints about Service Canada's delivery of services

• feedback and/or issue is personally acknowledged within 24 hours of receipt
• strictly focused on programs and services delivered by Service Canada

See website for details: www.canada.ca/en/employment-social-development/corporate/service-canada/client-satisfaction.html

• Drop-in
• For assistance accessing services or to request a phone call about a program, go to Service Request
• To book an appointment for Passport Service or Biometrics Collection, go to Appointment Booking Tool
• To apply for a Social Insurance Number online, go to Social Insurance Number Application
• For people who do not have internet access call 1-877-355-2657 Mon-Fri 8:30 am-4 pm
• Application instructions vary depending on which service is used