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Kids Help Phone

Site: Administrative Mail Address

Service: Crisis Text Line

Record #: MET1823
Last Modified: 22 Feb 2024
Last Full Update: 16 Feb 2024


Description (Service)

Support and information in any type of crisis by trained volunteers crisis responders

  • youth text CONNECT or PARLER to 686868
  • available in English and French
  • does not provide medical advice
  • text or Messenger also available on website


In partnership with Wellness Together Canada, adults 25 years and older, text WELLNESS or MIEUX to 741741 until April 2; closing permanently April 2, 2024

Access to culturally sensitive counselling (dependent on crisis responder availability)

  • individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
  • individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger

Service Details


Mon-Sun 24 hours

Areas Served Canada ; Ontario
Boundaries Canada
Eligibility Ages: 5 year(s) and up 
Open to all youth in crisis 
Residency Requirements: Canada

Text CONNECT (English) or PARLER (French) to 686868
Until 2 April, 2024, adults 25 years and older text WELLNESS (English) or MIEUX (French) to 741741; closing permanently April 3, 2024

Languages English, French
Fees None

Address and Location

Located In Community Toronto
Address & Map
View Google Map
Intersection University Ave and Dundas St W
Mailing Address 439 University Ave 
Suite 300 
Toronto, ON 
Canada M5G 1Y8
Physical Access Not applicable

Contact Information

Office Phone 416-586-5437, Administration
Crisis Phone 686868, Youth text CONNECT or PARLER ; 741741, Adults text WELLNESS or MIEUX
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LinkedIn LinkedIn:
Twitter Twitter:
YouTube YouTube:

Agency Overview